In-house average weekday ridership for October was 2,986, up by 2.02% from last year. Supplemental providers average weekday ridership was 370, up by 21.22%. Combined in-house and supplemental providers average weekday ridership was 3,356, up by 3.83%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 9,893 boardings, up 2.88% as compared to the same time period in fiscal year 2024.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.30% for October. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 89.12%. On-time performance for trips with a desired arrival time was 53.25% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 90.26% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of October, Handi-Van operated 75,001 trips including 7,809 trips that were longer than one hour in trip time. The analysis found that 72.93% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 779 or 9.98% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,335 or 17.10% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 79.77% for October, up by 4.07% from last year.
Over the month of October, reservationists answered 40,504 calls. Of those calls, 93.07% were answered within 3 minutes, and 97.72% were answered in 5 minutes.
| "October FY2025" | "October FY2024" | "October FY2019 Pre-COVID" | "% Change FY 24 to 25" | "4 Month FY2025" | "4 Month FY2024" | "4 Month FY2019 Pre-COVID" | "% Change FY 24 to 25" | "12 Month FY2019 Pre-COVID" | Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 93,113 | 87,867 | 106,431 | 5.97% | 353,395 | 343,502 | 401,139 | 2.88% | 1,197,533 | |
| Average Weekday Ridership | 3,356 | 3,232 | 3,845 | 3.83% | 3,285 | 3,225 | 3,876 | 1.85% | 3,856 | |
| Unique Riders During the Month | 5,751 | 5,384 | 5,902 | 6.82% | 5,560 | 5,331 | 5,810 | 4.29% | 5,810 | |
| Cost per Revenue Hour | $112.17 | $111.99 | $85.61 | 0.17% | $114.95 | $113.80 | $87.94 | 1.01% | $87.76 | <= $90 |
| Cost per Passenger Trip | $51.88 | $51.44 | $37.59 | 0.87% | $53.45 | $52.74 | $39.02 | 1.36% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.77 | $7.64 | $5.76 | 1.66% | $7.97 | $7.78 | $5.85 | 2.45% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.16 | 2.18 | 2.28 | -0.70% | 2.15 | 2.16 | 2.25 | -0.34% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.93% | 3.01% | 4.72% | -0.08% | 3.12% | 3.11% | 4.38% | 0.00% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 76.70% | 77.70% | 75.64% | -0.99% | 77.13% | 78.11% | 75.45% | -0.98% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.83% | 0.63% | 2.31% | 0.19% | 0.85% | 0.73% | 2.22% | 0.12% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.02% | 0.02% | 0.14% | 0.00% | 0.04% | 0.03% | 0.14% | 0.02% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.30% | 88.07% | 88.12% | 0.22% | 88.83% | 89.32% | 87.55% | -0.49% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 89.12% | 88.70% | 90.43% | 0.42% | 89.68% | 90.05% | 89.77% | -0.37% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.77% | 0.99% | 0.60% | -0.22% | 0.76% | 0.68% | 0.78% | 0.07% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 53.25% | 58.75% | 60.29% | -5.50% | 53.58% | 56.41% | 59.43% | -2.83% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 72.93% | 73.96% | 69.32% | -1.04% | 73.59% | 73.76% | 69.57% | -0.17% | 68.69% | 50% |
| Excessive Trip Length | 9.98% | 8.63% | 12.28% | 1.34% | 9.52% | 8.86% | 12.59% | 0.65% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.29% | 4.09% | 4.33% | 0.19% | 4.11% | 4.08% | 4.36% | 0.03% | 4.44% | < 5% |
| Advance Cancellation Rate | 19.81% | 18.82% | 22.33% | 0.99% | 20.03% | 19.23% | 23.19% | 0.80% | 23.11% | < 15% |
| Missed Trip Rate | 1.06% | 1.16% | 0.78% | -0.09% | 0.99% | 0.86% | 0.94% | 0.13% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.89 | 2.84 | 1.67 | 1.48% | 2.40 | 2.41 | 1.45 | -0.73% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 97.72% | 99.30% | 55.13% | -1.58% | 99.08% | 99.14% | 60.95% | -0.05% | 50.30% | 94% |
| Vehicle Availability | 79.77% | 75.70% | 88.08% | 4.07% | 75.73% | 74.38% | 88.92% | 1.34% | 86.16% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Revenue for October 2024 does not include revenue from HOLO Card fares.
Note 3: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
